File a Claim

Claim

Your medical service provider will usually file a claim on your behalf. For those times you need to file a claim yourself, please submit your claim through our online portal or use one of the following methods.

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Envelope

Email

Scan your itemized invoices, including the diagnosis, and email them to CG. Please be sure to include your name, ID number, and contact number in your email or claim documents.

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Walk-in

Please bring your itemized invoices, including the diagnosis and your medical ID card, and we can help you file your claim.

Mailbox

Mail-in

Mail us a copy of itemized invoices, including the diagnosis. Please be sure to include your name, ID number, and contact number in your claim documents.

File or track your claim

Every claim will be reviewed by our claims team. We may contact you or your physicians for any missing information. You can also monitor your claim at the CG customer portal.

Still have questions?

Read the answers to some of the most frequently asked questions that our clients ask. You can also speak to a CG agent by visiting the contact page.